Customer Service

For questions concerning your order, please email us.
Be sure to include your Order Number and/or your complete Name.

To place an order by phone, or for special order requests:
Call : 805-497-1901
Order tracking status:

Shipping & Handling:
Standard ground shipping: 5 to 7 business days
2nd Day Air: 2-3 business days
Overnight Shipping: 1-2 business days
We process orders from Monday through Friday.

Standard UPS Ground service is calculated by UPS automatically based on weight and shipping zip code.

*Large orders may vary in shipping costs, and are subject to higher rates based on weight.

Additional State Shipping Charges
Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands add $15. We cannot guarantee timely shipping to these locations.

UPS will not deliver to PO Boxes.

International orders
International orders are subject to additional shipping and handling charges and additional taxes and customs charges are the responsibility of the customer. Please contact us for instructions and shipping/handling fees.

Return Policy and Guarantee
If there is a problem concerning your order, please call us first at 805-497-1901.

If you are unsatisfied with your purchase of Perfect Perfume or Perfumers Palette products you may return your order for store credit or exchange only. All bath & body care products, candles and custom products are FINAL SALE. Sarah Horowitz Parfums is not responsible for any additional shipping costs in an exchange.